Privacy Notice

This Privacy Policy describes how Thomann Nordic ApS processes and protects the data you provide us with when using our website, according to the General Data Protection Regulation (GDPR) and the relevant German data protection laws, in particular the German Telecommunications Digital Services Data Protection Act (TDDDG) and the German Federal Data Protection Act (BDSG).

The security of personal data such as name, address, telephone number or email, is a serious and important concern for our company. Therefore, we conduct our online activities in compliance with the respective statutory provisions relating to data protection and data security. The following sets out the data and information we process as well as the purposes and legal bases for this processing.

Responsible authority, contact person for queries or exercising your rights as a data subject, contact

The responsible authority within the meaning of the data protection regulations for all data processing through our website is:

Thomann Nordic ApS, Stensmosevej 24A, DK-2620 Albertslund

In the event of any questions, comments, complaints or to exercise your rights as a data subject in connection with our Privacy Notice and the processing of your personal data by our websites, you can contact our Data Protection Officer directly by email: info@thomann-nordic.com. They will gladly take care of your data protection concerns.

Personal data / types of use

As a principle, the protection of your personal data is of highest priority for us. You decide whether or not you wish to make such data known to us, for example in the course of any registration, survey or the like. Such information on your part is relevant for your enquiry, but you provide it on a voluntary basis. An exception to this rule is when prior consent cannot be obtained for practical reasons and the processing of data is permitted by law.

Legal basis for the processing of personal data

If we obtain the consent of the data subject to process their personal data, Article 6(1)(a) GDPR serves as the legal basis for the processing of personal data.
When processing personal data necessary for the performance of a contract to which the data subject is party, Article 6(1)(b) GDPR shall serve as the legal basis. This also applies to any processing required to perform pre-contractual measures.
If processing of personal data is necessary for compliance with a legal obligation to which we are subject, Article 6(1)(c) GDPR shall serve as the legal basis.
In the event that the vital interests of the data subject or of another natural person necessitate the processing of personal data, Article 6 (1)(d) GDPR shall serve as the legal basis.
If processing is necessary to safeguard the legitimate interests of our company or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, Article 6(1)(f) GDPR shall serve as the legal basis for processing.
Should we access your device and the information stored there or should we save information on your device as part of our processing (e.g. by using cookies), the primary legal basis is § 25(1)(1) TDDDG if we require your consent for this access, or § 25(2)(2) TDDDG if the access concerns processing that is strictly necessary.

Data automatically collected on our website / usage data

We welcome everybody to visit and use our website free of charge and to look at the products on offer. When you visit our websites, we record the following general usage data in order to assess which page or parts of our website you visit and how long you stay there:

• Information about language, version and type of browser software used
• The user’s operating system and interface
• The user’s IP address
• Date and time of access
• Websites from which the user’s system reaches our website
• The services and functions used on our website
• Time zone difference from Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status / HTTP status code
• Relevant volume of data transferred

Such data will be combined with the usage data of all visitors to our website in order to measure the number of visitors, the average time of the visits, pages visited, etc. The data we collect is combined and used for internal purposes only.
The legal basis for the temporary storage of data and log files is Article 6(1)(f) GDPR.
We use this combined data to evaluate our products and the news we make available via our website, as well as for monitoring use of our website and generally improving its content.
The temporary storage of IP addresses by the system is required in order to enable the delivery of the respective webpage to the user’s computer. To do this, the user’s IP address must be stored for the duration of the session.
Data is stored in log files to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. These purposes are also the basis for our legitimate interests in data processing pursuant to Article 6(1)(f) GDPR.
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. If data is stored in log files, this is the case after no more than seven days. Further storage is possible. In this case, the users’ IP addresses are deleted or distorted, so that it is no longer possible to associate them with the calling client.
The collection of data in order to provide the website and the storage of the data in log files is essential for the operation of the website.

Exchange of data / contractual relationships with partners / third parties

In addition to the types of use described above, we will transfer your data to third parties that are involved in the processing of your order or that participate in contracts. For example, if you place an order via our website, we will transmit your order information to our partner companies and contractors who process and deliver your order to you; these include, in particular, shipping companies and payment service providers whose services and technical systems we use in the context of contract processing and fulfilment. Data will only be transmitted to the extent required in order to fulfil or deliver your order or to process an enquiry. The legal basis for this is the fulfilment of the contract concluded with you (e.g. for orders) or the initiation of a contract (Article 6(1)(b) GDPR).

We will also transmit personal data to third parties where we are required to do so by law (Article 6(1)(c) GDPR).

Data deletion and storage duration

Your personal data will be deleted or blocked as soon as the purpose of storage ceases to apply. Data may be stored beyond this if provisions have been made for this by the European or national legislator in union regulations, laws or other rules to which we as the controller are subject. Data will also be blocked or deleted if a storage period prescribed by the standards mentioned above expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract with the data subject.

Data subject rights

If your personal data is processed, you are a data subject as defined in the GDPR and you have the following rights with regard to the controller:

Information, rectification, restriction and deletion

You have the right to access the data stored about you and information concerning its origin, recipient and the purpose of data processing free of charge at any time. In addition, you have the right to rectify, delete or restrict the processing of your personal data, provided the legal requirements to do so are met.
Details can be found in the relevant statutory provisions, Articles 15 to 19 GDPR.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to us as the controller, in a structured, commonly used and machine-readable format. We can comply with this right by providing a csv export of the customer data processed about you.

Right to information

If you have exercised your right to rectification, deletion or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification or deletion of data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the controller.

Revocability of declarations of consent under data protection law

You may also revoke your consent with regard to us at any time with effect for the future using the contact details below, or with regard to cookie-based processing, via our cookie pop-up.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged will inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.

Cookies

General information about cookies

Cookies are used as part of our website services. Cookies are text files that are stored in the Internet browser or come from the Internet browser on the user’s computer system. When a user visits a website, a cookie may be stored on the user’s operating system. This cookie contains a distinctive string that allows the browser to be uniquely identified when the website is visited again. Cookies and other similar identifiers (e.g. web beacons) enable us to provide the information on our websites better and more efficiently, and to optimise your user experience on our websites.

Most cookies do not save a user’s personal data.

When you use our website, cookies are placed in your Internet browser, without which our websites would not operate or be displayed properly (“strictly necessary cookies”). Non-essential cookies are also used and which are mainly set by third parties to compile statistics on the use of our website or to adapt the information delivered to your individual needs and interests (“analysis and marketing cookies”).

The specific tools and applications used that store cookies on your device can be found in the relevant sections of this Privacy Policy and the application descriptions in our cookie pop-up.

Purposes of and legal basis for the use of cookies and other identifiers

The legal basis for processing personal data using technically necessary cookies is § 25(2)(2) TDDDG for the setting of such cookies on your device, as well as Article 6(1)(1)(f) GDPR, e.g. for any subsequently necessary processing on our systems.

The purpose of using technically essential cookies is to facilitate the use of websites for users. Some features of our website cannot be provided without the use of cookies. For these features, the browser must be recognised, even after moving to a different page; the same applies to individual settings you have made in your browser (e.g. language selection, volume). The usage data collected through technically necessary cookies is not used to create user profiles.

Analysis and marketing cookies are used to improve the quality of our website and its contents. Analysis cookies allow us to ascertain how the website is used and thus constantly optimise our service. To perform processing functions on your end device that are based on cookies or other identifiers (e.g. browser fingerprints, pixels) and are not technically necessary for our website to function, we first require your consent, which you can give using the cookie pop-up that appears when you access our website. The legal basis for this cookie-based processing is § 25(1)(1) TDDDG for the setting of cookies on your device, and Article 6(1)(a) GDPR for the subsequent processing outside of your device on our systems or the systems of our technology partners. These types of cookies are not necessary for our website to function and will not be placed until you give your consent.

Use of services for marketing and analysis purposes

The services described below are used for marketing, analysis and reach measurement purposes with the aim of making our offering more attractive. The legal basis for the data processing operations via these services is your consent given via our cookie pop-up (see above in the section Purposes and legal bases for the use of cookies and other identifiers), unless another legal basis is expressly stated in the following sections.

Google Analytics

Our website utilises Google Analytics, a web analytics tool from Google. Google Analytics uses “cookies”, text files stored on your computer that enable analysis of how you use the website. The cookie-generated information about your use of this website is usually transmitted to and stored on a Google server in the United States.

Google will use this information on our behalf for the purposes of analysing how you use the website, compiling reports on website activity and providing further services related to website and internet use to the website operator. Google will not combine the IP address transmitted by your browser via Google Analytics with other Google data. We would also like to point out that our website uses Google Analytics with the anonymizeIP extension so that IP addresses are only processed further in an abbreviated form to prevent them being directly linked to a particular individual.

You can disable cookies by setting your browser accordingly; however, if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent collection and transfer of the data generated by cookies and relating to your use of the website (including your IP address) to Google, as well as the processing of such data by Google, by downloading and installing the browser plug-in available from the following link: https://tools.google.com/dlpage/gaoptout/eula.html?hl.

More detailed information about how Google Analytics works and the terms of use and privacy policy relevant to this service can be found in the links provided above in this section.

Google Ireland Ltd. is a subsidiary of Google LLC, based in the USA. It cannot be excluded that the data collected by Google will also be sent to the USA.

Embedded Content and use of links to social media (Facebook, Instagram et al.)

Multimedia content from third parties (e.g. videos, music as streams, social media posts, maps) may be integrated into our website using technical processes (usually iFrame or JavaScript). To ensure greater data protection, we have opted for a 2-click procedure for integrating this content; this means that the content is only reloaded on the web page after a first click with your consent and is only then available to you. With a second click, you can access the content, for example, play an embedded music track or a video. Only after the first click will any data processing be triggered via our servers or those of the third-party provider. For each item of integrated content, we also point out any additional data processing that may take place by the third-party provider when the content is accessed by linking to their respective relevant data protection notices.

In addition, some of our embedded content is only available once you have given your consent via our cookie pop-up. Information about the relevant services can be found in the information provided in our cookie pop-up.

You give your consent either via our cookie dialog or directly where the respective content is accessed on our website. The legal basis is your consent in accordance with § 25(1)(1) TDDDG, if activating the embedded content requires information (e.g. cookies) to be stored on your device or if information stored on your device needs to be accessed. The relevant legal basis for subsequent processing via our servers is Article 6(1)(a) GDPR; subsequent processing by the third-party provider, which we are not responsible for, is subject to the purposes and legal bases specified by the respective third-party provider in its privacy notice.

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The following content ("embeds") is integrated on our website under the responsibility of the respective companies named as third-party providers:

• Google Maps: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; https://business.safety.google/privacy/?hl=en

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Under the links mentioned above, you will also find information regarding settings for the protection of your privacy and regarding your further rights concerning the processing of your data by the respective third-party provider.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time. Please check our websites regularly for our current Privacy Notice.

If you have any comments or questions regarding this Privacy Notice or any other directives on this website, please contact us using the contact channels available on our website.

Last updated: 07/2025

2025-07-29 09:25:59